Shipping & Returns

Shipping

Processing time
Orders ship within [2–3] business days. You’ll get a tracking number by email once your order leaves our shop.

Carriers
We ship via [UPS Ground / FedEx Ground] to the contiguous United States. We do not currently ship to [Alaska, Hawaii, APO/FPO addresses, or outside the U.S.].

Shipping rates
Calculated at checkout based on weight and destination. [Orders over $X ship free / Flat rate of $X.]

Primed cases (hazmat)
Primed brass is regulated as a hazardous material and must ship by ground with a hazmat fee of [$X per order]. Primed cases cannot ship to P.O. boxes or via USPS. If your order includes primed and non-regulated items, everything ships together under the hazmat package.

Unprimed brass, projectiles & merch
These are not hazmat and ship as standard ground packages.

Restricted locations
Some states and cities restrict the sale or shipment of ammunition components. We do not ship [primed cases / all components] to: [list, e.g. California, New York City, Washington D.C., etc. Matt to confirm]. It is the buyer’s responsibility to know and follow local laws. Orders to restricted locations will be cancelled and refunded.

Age requirement
By placing an order you confirm you are at least [18/21] years old and legally allowed to own the products purchased.

Damaged or lost packages
If your order arrives damaged, take photos of the box and contents and contact us within [7] days of delivery. If tracking shows delivered but you didn’t receive it, check with neighbors and your local carrier first, then reach out and we’ll help file a claim.

Returns

Ammunition components
For safety reasons, we cannot accept returns on primed cases or projectiles once they’ve shipped. Unprimed brass may be returned [unused, in original packaging, within 30 days].

Merch
Patches and ammo cans can be returned within [30] days if unused and in original condition. Buyer covers return shipping unless the item arrived defective.

Factory seconds
5.7×28mm factory seconds are sold as-is with cosmetic blemishes and are [final sale / returnable if unusable for reloading].

Wrong or defective items
If we sent the wrong item or it’s defective, we’ll make it right: replacement or full refund, including shipping. Contact us within [7] days of delivery.

How to start a return
Email matt@mrcustomdesign.com with your order number and reason for return. Don’t ship anything back without approval; unapproved returns can’t be processed.

Refunds
Approved refunds are issued to your original payment method within [5–7] business days after we receive and inspect the return.

Questions?

MR Custom Design
7323 Greenbrier Rd, Ste. A, Madison, AL 35756
904-762-4018 · matt@mrcustomdesign.com